Privacy policy

Controller

Arben Coli, Schleissheimer Strasse 4, 80333 Munich, Germany. Email: service@uebersetzungen.de

Sworn interpreter and translator for Albanian and German, publicly appointed, member of the German Federal Association of Interpreters and Translators (BDÜ).

No data protection officer has been appointed; the conditions of section 38 of the German Federal Data Protection Act do not apply. Please direct any data protection enquiries to the address above.

What data we process

Order details: name, postal address, email address and, if you give us one, your telephone number.

The documents you upload for translation and the finished translations of them.

Payment details: amount, billing address and payment method. Card numbers, bank details and similar payment credentials never reach us — they are entered exclusively with our payment provider (see “Payment”).

For enquiries via WhatsApp, additionally your telephone number, the profile name stored in WhatsApp and the content of your messages.

Technical access data that any web server receives when a page is requested: IP address, time, address requested, browser identification.

Special categories in your documents

Official documents frequently contain information that the GDPR protects with particular care — religious affiliation in a baptism certificate, health data in a medical report, or origin in civil status records.

We process such information only because and insofar as you give us the document for translation. The legal basis is your explicit consent under Art. 9(2)(a) GDPR, which you grant by uploading and may withdraw at any time with effect for the future.

We do not extract or evaluate this information, and we pass it to no one except the translator working on your order. Everyone involved is bound to confidentiality.

Purposes and legal bases

Performance of a contract (Art. 6(1)(b) GDPR): we need your details in order to produce, certify, dispatch and invoice the translation.

Legal obligations (Art. 6(1)(c) GDPR): invoices are subject to statutory retention periods.

Legitimate interests (Art. 6(1)(f) GDPR): the secure operation of this website and defence against abusive access.

Consent (Art. 6(1)(a), Art. 9(2)(a) GDPR): for the content of your documents, see above.

Ordering via WhatsApp

You may also commission a translation via WhatsApp. Your message then passes through the servers of Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland, and is in the course of this also transferred to the United States. That transfer is based on the European Commission’s adequacy decision on the EU-US Data Privacy Framework.

Meta thereby learns that you are in contact with us, when you write and from which number. The content of your messages is encrypted between your device and us. Meta’s own processing of your data is additionally governed by the WhatsApp terms and privacy policy.

If you would rather avoid this, please use the order form on this website or send us an email. Both routes reach the same result without Meta being involved.

We store your WhatsApp messages and the documents sent through them in our own system so that we can process and trace the order. The same retention periods apply as for every other order.

Payment

Payments are handled by Stripe Payments Europe Limited, 1 Grand Canal Street Lower, Dublin 2, Ireland. Stripe receives your name, billing address, email address and the amount, issues the invoice and determines the VAT due.

Your payment credentials in the narrower sense — card number, bank details — are entered directly with Stripe. We never see them and do not store them.

Stripe also processes data outside the European Union; those transfers are safeguarded by standard contractual clauses and the EU-US Data Privacy Framework.

Email and support

Our email traffic is handled by united-domains AG, Gautinger Strasse 10, 82319 Starnberg, Germany. Everything you write to us and everything we send you passes through their servers in Germany.

Incoming emails automatically become a support case so that your enquiry is not lost and the exchange can be traced. Closed cases, including messages and attachments, are deleted after the period stated below.

Hosting

This website and the database behind it run on servers of Hetzner Online GmbH, Industriestrasse 25, 91710 Gunzenhausen, Germany, in a data centre located in Germany. A data processing agreement under Art. 28 GDPR is in place with Hetzner.

The servers log access in order to detect faults and attacks. These logs are deleted regularly and are not combined with other data.

Audience measurement

We measure how often each page is requested using Umami. The software runs on our own server; no data is transmitted to third parties.

Umami sets no cookies and builds no profile of you. Only aggregated values are recorded: page requested, approximate origin, device type. Attribution to you as an individual is neither possible nor intended. That is why we do not ask your permission for it — there is nothing to permit.

Cookies

We use no cookies for advertising or analytics purposes.

We set technically necessary cookies only where nothing would work without them: for your shopping cart, for the language you selected and for signing in to the internal area. They are not shared with third parties.

What happens to your document

Your document is stored on our own server in Germany. The text recognition that yields page count and volume also runs there.

To determine the language and type of certificate we transmit one page of your document to Anthropic PBC (Claude), USA. For files with a text layer only an extract of the text is sent; for photos and scans the page image. We only ask which language it is and what kind of certificate — we do not have contents returned to us. The legal basis is Art. 6(1)(b) GDPR (performance of the contract: without this recognition we cannot determine the price or the right translator).

For translating the texts of this website we use the DeepL service. Customer documents are not transmitted there — DeepL only ever sees the editorial content of our own pages.

Recipients of your data

Within our business, access is limited to those who need it to process your order. This includes the translators commissioned; they are contractually bound to confidentiality and receive only the documents for their own assignment.

Beyond that we pass data to the service providers named above — hosting, payment, email, and for WhatsApp enquiries additionally Meta — as well as to the postal carrier if you request delivery by post. Agreements under Art. 28 GDPR are in place with all processors.

No data is passed on for advertising purposes. We do not sell data.

How long we store data

Uploaded customer documents and the translations delivered are deleted automatically 90 days after the order is completed or cancelled. After that we can no longer send you the translation again — please keep your copy.

Closed support cases, including attachments, are deleted after the same period.

Invoices and the associated data are retained for ten years; we are obliged to do so under section 147 of the German Fiscal Code and section 257 of the German Commercial Code.

The order records themselves remain after the files have been deleted — without the documents, but with the details we need for warranty and accounting purposes.

Your rights

You have the right of access to the data stored about you (Art. 15 GDPR), to rectification (Art. 16), to erasure (Art. 17), to restriction of processing (Art. 18), to data portability (Art. 20) and to object to processing based on a legitimate interest (Art. 21).

Any consent you have given may be withdrawn at any time with effect for the future (Art. 7(3) GDPR). The lawfulness of processing carried out up to that point is unaffected.

A message to service@uebersetzungen.de is enough. We reply within one month.

Right to lodge a complaint

If you believe that we are not processing your data lawfully, you may lodge a complaint with a supervisory authority. The authority responsible for us is the Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht), Promenade 27, 91522 Ansbach, Germany.

We would rather you came to us first — but this right is yours regardless.

Changes to this policy

We update this policy when our processes change — for instance when a service provider is added or dropped. The version published here, bearing the date given above, is the one that applies.